Editorial: Right when I think I’ve got it all figured out… guess again

The other day I was sitting at my desk in our office and the phone rang on our Lebanon line.

It was an elderly lady who said she was a subscriber who lived in Lebanon and wanted to tell me about a problem she had with her water bill.

I’m always interested in hearing from subscribers. Though we can’t always follow through, at least not right away, on their news tips or ideas for how…